Is a Negative Review on Glassdoor Truely Anomouys

If you lot're an employer, it i southward inevitable that y'all will receive a negative review on Glassdoor at some indicate in your career —d o non panic. Information technology happens to every organization, warranted or not.

While yous tin go on to question the validity of that scathing review , y'all'll demand to accept that one time a review it posted, it is posted for expert.

That i south every bit long equally the review meets Glassdoor's terms of service or the author removes it themselves. If y'all haven't read this document we highly recommend you do so . If you lot accept whatsoever concerns with specific reviews that violate the terms of service, the responsive team at Glassdoor tin can assistance.

Now, if you are still reading this commodity, we will get out on a limb and assume that someone on the lines of an onetime employee has drug your visitor's proper noun through the mud .

So , they blasted your organization publicly ? Great!

Although it may not seem obvious at the time , this is actually the perfect opportunity for you to demonstrate your company's top-notch stands. The fact is 83 % of job seekers research company reviews before making the decision to apply. Your response to negative Glassdoor reviews will play a vital role in how future candidates determine your reputation equally an employer.

Hither's a simple , four -s tep guide to responding to negative Glassdoor reviews:

Step 1: Have a deep jiff.

Simply as no sane person really likes going to the dentist, no one likes to receive painful feedback — even if information technology is valid . Glassdoor's format poses added discomfort for employers every bit the reviewers remain anonymous but the forum remains open for all to encounter (and guess).

Although your instinctual reaction may exist to call Glassdoor and demand that they remove the awful review ruining your business' reputation , y'all'll demand to resist the urge and have a deep breath. W e know Glassdoor won't remove the review then the only choice is to deal with it. And deal with it in such a way that it will not crusade further damage but instead build your company'south skilful reputation.

One time you read the review for the first fourth dimension in its entirety, it'south time to click away and take a deep breath. Not only can taking a deep jiff at-home your brain and lower your blood pressure, counting your jiff can assistance you tap into your brain's emotional command —and t he final thing you want to exercise is respond to any negative review with emotion (just expect until you see the example of how bad this can be later on in this article) .

Bad Glassdoor review or not, having the common 4-vii-8 breathing method in your back pocket will relieve your reputation in stressful professional situations. As nosotros like to say exhale earlier you continue…that rhymes, correct?

Step 2: Read the review objectively and seek nuggets of truth.

Now that nosotros are calm and collected, it i s time to read the review with a fresh fix of eyes. While whoever left the review left information technology for their own reasons , know that the author cared enough well-nigh your organization to exercise so. And that, is actually a actually good matter.

The manager / employee relationship tin can be a complex animal , and it i s very possible that the scathing review highlights potentially hidden information virtually the inner workings of your culture that need to be explored.

Inquire yourself: What is the underlying trouble being expressed in this review? Have I seen any of the issues discussed? Accept I actually looked for the issues being discussed? Have I cultivated a culture where honest critics of the organization tin be expressed? When is the last time I asked for internal , anonymous feedback ?

Exist honest with yourself as you lot work through the questions to a higher place. Based on your answers , information technology is fully possible the review is just complete nonsense. Regardles s, we have to reply is the same style we would respond to valid conce rns .

Step three: Resist the urge to smash the anonymous reviewer.

Equally much as you may want to phone call out each and every u ntruth the review shared , know that could simply spark an ongoing public discussion that will merely cause further damage for your company's reputation.

A south soon as y'all respond to any review on Glassdoor , the anonymous person that left it will receive a notification — with a link to your response. If y'all blast the reviewer, guess how they may respond to your response?

That'due south right! With another scathing review that truthfully , only makes the company look bad in the eyes of future candidates. Hither are some examples of how NOT to respond to a bad Glassdoor review.

Why this review response does not help. While this company did take the fourth dimension to thank the review for leaving a review, there's an immediate punctuation mistake that makes readers feel the visitor didn't carefully think most their response. Next, providing details almost why the review is concerning to the employer and fact that no employees have left does not Aid the visitor in any way.

As a viewer, we are led to believe that either : 1) a past employee was scared to leave a review sooner or , 2) t here are current employees who are unhappy with the organization . The response continues to go into details that are just not helpful and improving the company'due south reputation. In fact, s tating "personal cleanliness nosotros are unabl e to influence in any way" leads readers to believe at that place is truth to the review.

Remember, your response equally an employer to negative Glassdoor reviews is not for the reviewe r —information technology is for everyone else who will enviably read information technology .

The decision of the response, continue s with grammatical errors and does not provide direct details for the review er to contact. Not that the reviewer wou ld as this employer does non take any buying or seem remotely curious about the provided feedback.

T he arroyo to responding to negative reviews should never be "an middle for an eye . " The outcome of will almost always additional negative reviews and a tougher time hiring . Instead, closely follow step four of our guide to responding to negative Glassdoor reviews .

Step 4: Calmly acknowledge the review and provide an alternative medium for a deeper discussion.

Have an identified party at your organization respond to the review to provide a sense of ownership (if you haven't claimed your business on Glassdoor, start by doing that) . Start by thanking the reviewer for taking the fourth dimension to go out a review .

Next, concisely acknowledging the reviewer'south feedback in a neutral tone and apologize that they feel that way. Accept the ownership to make things meliorate by provid ing the opportunity for the reviewer to go on the conversation offline. Exist specific with how they can contact you.

Hither is an example:

"Thank you for taking the time to exit a review. Nosotros accept all feedback very seriously; I'd like to acquire more about your perspective. If you'd like to go along the chat, experience free to contact me directly at [insert your company email hither]. "

It is likely virtually reviewers volition not take you up on the offering; however if they exercise, it is likely their feedback is valid and worth hearing. Regardless of the outcome from responding to a negative review on Glassdoor, the near important thing is to a cknowledging negative feedback . Ignoring the review does non brand it go away and merely looks worse for your organization.

By responding to every review , you r company appears engaged , compassionate and respectful —all qualities of a great company that thousand any task seekers will want to work with.

Here are some other incredible responses from employers on Glassdoor:

Glassdoor is a remarkably valuable tool in the recruiting toolbox for all organizations ( small and large). It is not only for disgruntled employees; information technology is for you to build trust with time to come team members.

If y'all don't believe us , ask your terminal 5 hires if they vetted your arrangement on Glassdoor earlier their first twenty-four hour period. We are willing to wager your next dentist bill that at least 3 of them say yep. Okay , that last statement isn't true but we are willing to wager y'all a digital high-five instead.

The best manner to combat negative Glassdoor reviews is to proactively provide potential candidates with the information they're looking for. What do candidates really want to know about your company? Click hither to continue reading.

Other Helpful Reading:

4 Things That Should B due east On Your Careers Page

Utilize Employee Storys To Attract T he Correct Talent

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Source: https://www.pivotandedge.com/our-blog/how-to-respond-to-negative-employer-reviews-on-glassdoor/